Shipping and returns
Simple shipping. Simpler returns.
Free shipping to the US on every order, delivered in 8 to 12 days. A 60 day trial that actually means something. No forms, no fees, no fine print.
Free shipping to the US, 8 to 12 days 60 day trial Free return shipping Full refund guaranteed
Shipping
United States
Free
Free standard shipping to the US on every order, no minimum spend
Delivery time
8 to 12 days
Orders are packed and dispatched within 1 to 2 business days. Priority shipping is available at checkout for a fee, delivering in about 5 to 8 days. The delivery window counts from the day you order
Tracking
Always included
You receive a tracking link via email as soon as your order ships
Orders outside the United States may be subject to customs duties and import taxes, which are the responsibility of the recipient, and customs clearance can add time.
The 60 day trial
60 days is not a standard return window. It is a promise.
Results build over time, and many people notice changes after 6 to 8 weeks of consistent daily use. We set the trial period at 60 days so you can give the mask a fair test. If it has not worked for your skin by day 60, you should not pay for it.
1
Use the mask daily for 10 minutes. Your trial starts the day your mask is delivered.
2
If you are not satisfied at any point within 60 days, email us at info@gadecci.com with your order number.
3
We send you a prepaid return label. You pay nothing to return it.
4
We process your full refund within 2 business days of receiving the returned mask. No questions asked.
Returns
Unused or unopened items
If you change your mind before using the device, you may return it within 60 days of delivery for a full refund. The device should be in its original packaging.
Used items within the trial period
Used devices can be returned within 60 days of delivery under the trial policy. The device does not need to be in original condition or packaging to qualify for a full refund.
Damaged or defective items
If your device arrives damaged or develops a fault, email us with a photo of the issue and we will replace it or refund you.
After the trial period
Returns are not accepted after 60 days except in cases of manufacturing defects. If your device develops a fault after the trial period, contact us and we will assess on a case by case basis.
To start a return
info@gadecci.com
Include your order number. We will respond within 24 hours.