Help center

Frequently asked questions

Everything about the mask, how to use it, delivery, and the 60 day trial. Cannot find your answer? Contact us.

The mask

What light does Gadecci use?

Gadecci has four light modes: 630nm red, 850nm near infrared, 590nm amber, and 460nm blue. 630nm and 850nm are the wavelengths used in the published study described on our science page.

Is Gadecci FDA cleared?

Yes. Gadecci is FDA cleared for wrinkle reduction. FDA cleared means the FDA reviewed the device and found it substantially equivalent to a legally marketed device. That is different from FDA approved, and it does not guarantee any individual result.

How is Gadecci different from cheap masks online?

Two things matter most: which wavelengths the LEDs emit and how much light reaches your skin. Before you buy any LED mask, check that it lists its exact wavelengths and whether it is FDA cleared. Gadecci lists its four wavelengths, the LEDs sit right on your skin, and it is FDA cleared for wrinkle reduction.

What is in the box?

Your Gadecci LED face mask with adjustable strap, a remote controller, a USB charging cable, 2 eye shields, and a storage pouch.

Using your mask

How do I use it?

Put the mask on clean, dry skin and adjust the strap so the LEDs sit right on your skin. Choose a light mode on the remote and relax for 10 minutes. The mask shuts off on its own when the session ends.

How often should I use it?

Daily 10 minute sessions are recommended for the first 6 to 8 weeks. After that, 3 to 5 sessions per week is enough for maintenance. There is no recovery period, and the 10 minute auto shutoff keeps every session to the recommended length.

Do I need to prepare my skin first?

Use the mask on clean, dry skin with no products on it. Makeup, sunscreen, and skincare products can block some of the light. After your session, apply your serums and moisturizers as usual.

Can I use it with my skincare routine?

Yes. Use the mask first, then apply your usual products. If you use retinoids, AHAs, BHAs, or any product that makes your skin more sensitive to light, ask your dermatologist about timing before you combine them with light therapy.

Can I keep my eyes open?

Use the included eye shields or keep your eyes closed during every session. Do not look directly at the LEDs.

Is it safe for sensitive skin?

Red light therapy is non thermal and non ablative, which means it does not generate heat or remove skin tissue, and it is generally well tolerated. Talk to your doctor before use if you are pregnant or breastfeeding, take photosensitizing medications, have a diagnosed photosensitivity condition, or have any skin concern. Stop using the mask and check with your doctor if you notice irritation.

Results

When will I see results?

Results vary, but many people notice smoother skin texture within 3 to 4 weeks of daily use, and changes in fine lines and firmness around the 6 to 8 week mark. In a published 12 week study of a different home use mask that combines 630nm and 850nm light, 89% of participants in the per protocol analysis showed improved crow's feet. Consistency matters more than session length, which is why we give you 60 days to try it.

Is it the same as a clinic treatment?

Clinic devices are usually more powerful and are run by a professional. Gadecci is built for convenience: the LEDs sit on your skin, a session takes 10 minutes, and you can use it any day without an appointment. It does not replace medical care. If you have a skin condition, ask your dermatologist whether LED therapy is right for you.

What results can I expect?

Red and near infrared light are studied for their effect on wrinkles, skin texture, and firmness. Individual results vary with skin type, age, and how consistently you use the mask, and we cannot promise a specific outcome. That is why every order includes a 60 day money back trial.

Read the research and its limits on the science page.

Orders and shipping

How long does delivery take?

Orders ship within 1 to 2 business days, and delivery takes 8 to 12 days from the day you order, or about 5 to 8 days with optional priority shipping at checkout. You will get a tracking number by email as soon as your order ships. See our shipping page for details.

Is shipping really free?

Yes. Standard shipping is free on every order with no minimum spend and no handling fee. Priority shipping is an optional upgrade at checkout for a fee, with delivery in about 5 to 8 days.

Do you ship outside the US?

Yes, we can ship outside the US, and delivery takes 8 to 12 days from the day you order. Orders outside the United States may be subject to customs duties and import taxes, which are the responsibility of the recipient, and customs clearance can add time. Email info@gadecci.com before ordering if you have questions about a specific country.

Can I change or cancel my order?

Changes and cancellations are only possible within 2 hours of placing your order, because we process orders quickly. Email info@gadecci.com right away with your order number. If your order has already shipped, you can return it under the 60 day trial once it arrives.

Returns and the 60 day trial

How does the 60 day trial work?

Your 60 day trial starts the day your mask is delivered. If you decide within those 60 days that it is not right for you, email info@gadecci.com with your order number. We will send a prepaid return label and process your full refund within 2 business days of receiving the mask. No forms and no restocking fees.

Do I have to use it every day to qualify?

No. The 60 day window is counted in calendar days from delivery, and you do not need to log sessions or send proof of use. We do ask that you give it a fair try, because results build over time.

Do I pay for return shipping?

No. We cover return shipping on every trial return and send you a prepaid label, so returning the mask costs you nothing.

Still have a question?

We reply to every message within 24 hours. Or try Gadecci risk free for 60 days.

Free shipping to the US · Delivery in 8 to 12 days